Privacy Policy

RestoreAdvisor LLC ("we," "us," or "our") operates restoreadvisor.com, a content and lead generation platform that helps U.S. homeowners find qualified contractors for home restoration, remediation, and related services.

This Privacy Policy explains what information we collect when you visit our site, how we use and share it, your rights and choices, and how to contact us. Please read it carefully. By using RestoreAdvisor, you agree to the practices described here.

We are a lead generation platform. If you submit a request for a contractor quote, your contact information will be shared with one or more licensed restoration service providers in your area. This is a core part of how RestoreAdvisor works, and we describe it fully in the Lead generation section below.

2a. Information you provide directly

When you fill out a contact or quote-request form on RestoreAdvisor, we collect:

• Your name
• Email address
• Phone number
• Home address or ZIP code
• Details about the damage or problem you are experiencing
• Any other information you voluntarily include in a message or form field

2b. Information collected automatically

Like most websites, we automatically collect certain technical information when you visit, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type (desktop, tablet, or mobile)
• Pages viewed, time on page, and referring URL
• Search terms used to find our site

This data is collected via cookies, web beacons, and third-party analytics tools including Google Analytics. See Section 7 (Cookies and Tracking) for details and opt-out options.

2c. Information from third parties

We may receive additional information about you from third-party data partners, advertising networks, or analytics providers in order to better understand our audience and improve our content and lead matching.

We use the information we collect for the following purposes:

• To connect you with contractors. When you submit a quote request, we use your contact details and project description to match you with relevant local restoration professionals.
• To operate and improve the site. We analyze traffic patterns, popular content, and user behavior to improve the accuracy and usefulness of our information.
• To communicate with you. We may send transactional emails or text messages related to your quote request. If you opt in, we may send updates, tips, or other relevant communications.
• To personalize your experience. We may use your data to tailor the content and contractor matches shown to you.
• To comply with legal obligations. We retain and disclose data as required by applicable law.
• To detect and prevent fraud. We use technical signals and behavioral data to protect the integrity of our platform and the contractors who rely on it.
• For internal analytics and research. We use aggregated, de-identified data to understand industry trends and improve our services.

We collect and process personal information only where we have a legal basis to do so. Those bases include:

• Your consent, which you may withdraw at any time.
• Performance of a contract, such as processing your quote request.
• Our legitimate interests, including operating and improving our platform, keeping it secure, and connecting homeowners with contractors.
• Compliance with a legal obligation, such as a court order, subpoena, or applicable law.

RestoreAdvisor is a lead generation platform. A central part of our service is connecting homeowners who need restoration work with contractors who can provide it.

When you submit a request for a quote or ask to be contacted by a contractor:

• Your information is transmitted to one or more contractors who serve your area and specialize in the type of work you described.
• By submitting a form, you expressly consent to being contacted by those contractors by phone, email, and/or text message, including by automated telephone dialing systems or pre-recorded messages, regarding home restoration services. This consent is not required as a condition of purchasing any goods or services.
• The contractors you are connected with operate independently. Once your information is shared with them, their use of it is governed by their own privacy policies, not ours.
• RestoreAdvisor LLC may receive compensation from contractors who receive your lead. This compensation may influence which contractors are presented to you.
• We do not guarantee that any contractor will contact you or that the services they offer will meet your needs.

You are never required to submit a contact form to use RestoreAdvisor. All informational content on the site is freely available without submitting any personal information.

We do not sell your personal information to data brokers or unaffiliated third parties for their own marketing purposes. We share your information in the following circumstances:

With restoration contractors (when you request a quote)

This is the primary disclosure. When you submit a quote request, your name, contact information, ZIP code, and project description are shared with one or more licensed restoration contractors in your area. By submitting a request, you consent to this disclosure.

With service providers

We share data with vendors who help us operate the site, including web hosting providers, analytics platforms, email and SMS delivery services, payment processors, and lead routing technology providers. These vendors are contractually prohibited from using your data for any purpose other than providing services to us.

For legal reasons

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of RestoreAdvisor, our users, or others.

In a business transfer

If RestoreAdvisor is acquired, merged, or sells its assets, your information may be transferred as part of that transaction. We will notify you via a notice on this page.

We use cookies and similar tracking technologies to operate and improve RestoreAdvisor.

Types of cookies we use

• Essential cookies. Required for basic site functions such as page navigation and form submission. These cannot be disabled without breaking core site features.
• Analytics cookies. Set by Google Analytics and similar tools to help us understand traffic patterns, popular content, and user journeys. Data is aggregated and does not personally identify you.
• Advertising cookies. We may use cookies from Google Ads or Meta to measure the effectiveness of paid advertising and to show relevant ads on other sites you visit.

Do Not Track

We currently do not respond to "Do Not Track" browser signals. Accordingly, your navigation on our site may be tracked as part of our efforts to gather user information as described above.

Your options

You can disable cookies through your browser settings. Note that disabling cookies may affect how certain parts of the site function. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

When you submit a quote request on RestoreAdvisor, you consent to receiving phone calls and text messages from us and from contractors in our network, which may include calls or texts made using automated dialing technology or pre-recorded voice messages. Message and data rates may apply.

To opt out of text messages from RestoreAdvisor, reply STOP to any message we send. For help, reply HELP. Note that opting out of texts from us does not opt you out of communications from individual contractors who may have already received your lead.

Depending on where you live, you may have the following rights regarding your personal information:

• Right to access. Request a copy of the personal information we hold about you.
• Right to correction. Ask us to correct inaccurate information.
• Right to deletion. Request that we delete your personal information, subject to certain legal limitations.
• Right to opt out of sale or sharing. We do not sell personal information in the traditional sense, but you may exercise rights under applicable state law by contacting us.
• Right to opt out of marketing. If you have received marketing communications and no longer wish to, unsubscribe using the link in any email we send, or contact us directly.

California residents (CCPA / CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act):

• Right to know the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom it is shared.
• Right to delete your personal information, subject to certain exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of your personal information.
• Right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, contact us at [email protected] with "California Privacy Rights" in the subject line. We will respond within 45 days.

In the preceding 12 months, we have collected identifiers, commercial information, internet activity data, geolocation data, and inferences drawn from this information. We may share this information with contractors and service providers as described in this policy.

Nevada residents

Nevada residents may opt out of the sale of their personal information under Nevada SB 220. To submit an opt-out request, contact us at [email protected] with "Nevada Privacy Right" in the subject line.

We implement reasonable technical and organizational measures to protect your personal information, including HTTPS encryption for all data in transit, access controls limiting who can view personal data, and vendor agreements requiring appropriate security standards.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use unique passwords and keep your devices updated.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may also retain information after your request is fulfilled if retention is reasonably necessary to:

• Comply with legal or regulatory obligations
• Resolve disputes or enforce our agreements
• Prevent fraud or abuse
• Support our analytics and reporting functions in aggregated, de-identified form

If you wish to request deletion of your personal information, contact us at [email protected].

RestoreAdvisor is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted personal information to our site, please contact us at [email protected] and we will delete it promptly.

RestoreAdvisor may link to external websites including government agencies, research institutions, and industry organizations. These links are provided for reference only. We do not control, endorse, or take responsibility for the content, privacy practices, or accuracy of any third-party site. Once you leave our site via a link, you should check the applicable privacy policy of that third party.

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last updated" date. If the changes are material, we will make reasonable efforts to notify you, such as by displaying a notice on our homepage.

Your continued use of RestoreAdvisor after any changes take effect constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your personal information, please reach out:

RestoreAdvisor LLC
Email: [email protected]
Website: restoreadvisor.com/contact